Products:
Where are your products manufactured?
- Product origin is listed on individual product pages. If you need confirmation, contact support with the SKU.
Are product specifications guaranteed?
- We provide manufacturer specifications and measurements on each product page. Minor variances can occur; contact support if you need exact tolerances before ordering.
Do your products come with a warranty?
- Many of our products include a manufacturer warranty. Warranty length and terms are listed on the product page and in the included documentation. Contact us for warranty claims.
Can I request custom configurations or parts?
- Some products offer configurable options (colors, sizes, accessories). For custom builds or parts not listed, contact our sales team with your requirements.
Are replacement parts available?
- Yes. Replacement parts and accessories are available on the site or by request. Provide the product model or SKU to help us locate the right parts.
Orders:
How do I place an order?
- Select the product, choose any options, add to cart, and complete checkout. You’ll receive an order confirmation email immediately.
Can I change or cancel my order?
- Orders can be changed or canceled within 1–2 hours of placement while they are still in processing. Once an order ships, it cannot be canceled. Contact support ASAP with your order number.
How do I check my order status?
- Log into your account and view Orders, or use the tracking link in your shipping confirmation email.
What payment methods do you accept?
- We accept major credit/debit cards, PayPal, and other payment methods shown at checkout. For large orders, contact sales about alternative payment terms.
Can I add items to an existing order?
- Adding items is possible only while the original order is still in processing. Contact support immediately and provide your order number.
What if I entered the wrong shipping address?
- If the order hasn't shipped, we can update the address. If it has shipped, we cannot change the address—contact the carrier directly and inform support so we can assist.
Shipping:
What shipping methods do you offer?
- We offer standard, expedited, and express shipping. Available options and delivery estimates are shown at checkout.
How long does order processing take?
- Orders typically ship within 1–3 business days. Custom or backordered items may take longer; any delay will be noted on the product page or during checkout.
Do you ship internationally?
- Yes. We ship to most countries. International delivery options, duties, taxes, and estimated transit times appear at checkout.
How much does shipping cost?
- Shipping cost depends on order weight, dimensions, destination, and shipping speed. You’ll see the exact cost at checkout before payment.
Can I track my shipment?
- Yes. Once your order ships, you’ll receive a confirmation email with a tracking number and carrier link.
What if my tracking shows “delivered” but I didn’t receive my package?
- First check with neighbors or your building manager and any safe delivery locations. If still missing, contact us within 7 days of the delivery date so we can file an investigation with the carrier.
Do you offer local pickup ?
- If available, local pickup and options will be listed on the product page or at checkout. Contact customer support for special arrangements.
Returns & Refunds:
What is your return policy?
- We accept returns of unused, undamaged items within 30 days of delivery (or a different timeframe if your store policy specifies). Some items (custom, clearance, electrical components) may be non-returnable—check the product page.
How do I start a return?
- Request a return via your account or contact customer support with your order number and reason for return. We will issue an RMA (return authorization) and provide return instructions.
Who pays for return shipping?
- Return shipping responsibility depends on the reason: we cover return shipping for defective or incorrect items; for buyer’s remorse, return shipping costs typically apply unless otherwise stated.
When will I receive my refund?
- Refunds are processed within 5–10 business days after we receive and inspect the return. Refund timing on your statement depends on your payment provider.
Can I exchange an item?
- Exchanges are handled as a return and a new order. Contact support to arrange an exchange and check product availability.
What if my item arrives damaged or defective?
- Photograph the damage and contact support within 7 days of delivery. We will arrange a replacement, repair, or refund after confirming the issue.
Do you offer warranty repairs?
- Warranty repairs follow the manufacturer’s warranty terms. Contact support with your order and product details to start a warranty claim.
Contact & Support:
How can I reach customer support?
- Email: sales@oeswheels.com
- Phone: (877) 879-3298