Products:

Where are your products manufactured?

• Product origin is listed on individual product pages. If you need confirmation, contact support with the SKU.

Are product specifications guaranteed?

• We provide manufacturer specifications and measurements on each product page. Minor variances can occur; contact support if you need exact tolerances before ordering.

Do your products come with a warranty?

• Many of our products include a manufacturer warranty. Warranty length and terms are listed on the product page and in the included documentation. Contact us for warranty claims.

Can I request custom configurations or parts?

• Some products offer configurable options (colors, sizes, accessories). For custom builds or parts not listed, contact our sales team with your requirements.

Are replacement parts available?

• Yes. Replacement parts and accessories are available on the site or by request. Provide the product model or SKU to help us locate the right parts.

Orders: 

How do I place an order?

• Select the product, choose any options, add to cart, and complete checkout. You’ll receive an order confirmation email immediately.

Can I change or cancel my order?

• Orders can be changed or canceled within 1–2 hours of placement while they are still in processing. Once an order ships, it cannot be canceled. Contact support ASAP with your order number.

How do I check my order status?

• Log into your account and view Orders, or use the tracking link in your shipping confirmation email.

What payment methods do you accept?

• We accept major credit/debit cards, PayPal, and other payment methods shown at checkout. For large orders, contact sales about alternative payment terms.

Can I add items to an existing order?

• Adding items is possible only while the original order is still in processing. Contact support immediately and provide your order number.

What if I entered the wrong shipping address?

• If the order hasn't shipped, we can update the address. If it has shipped, we cannot change the address—contact the carrier directly and inform support so we can assist.

Shipping:

What shipping methods do you offer?

• We offer standard, expedited, and express shipping. Available options and delivery estimates are shown at checkout.

How long does order processing take?

• Orders typically ship within 1–3 business days. Custom or backordered items may take longer; any delay will be noted on the product page or during checkout.

Do you ship internationally?

• Yes. We ship to most countries. International delivery options, duties, taxes, and estimated transit times appear at checkout.

How much does shipping cost?

• Shipping cost depends on order weight, dimensions, destination, and shipping speed. You’ll see the exact cost at checkout before payment.

Can I track my shipment?

• Yes. Once your order ships, you’ll receive a confirmation email with a tracking number and carrier link.

What if my tracking shows “delivered” but I didn’t receive my package?

• First check with neighbors or your building manager and any safe delivery locations. If still missing, contact us within 7 days of the delivery date so we can file an investigation with the carrier.

Do you offer local pickup ?

• If available, local pickup and options will be listed on the product page or at checkout. Contact customer support for special arrangements.

Returns & Refunds:

What is your return policy?

• We accept returns of unused, undamaged items within 30 days of delivery (or a different timeframe if your store policy specifies). Some items (custom, clearance, electrical components) may be non-returnable—check the product page.

How do I start a return?

• Request a return via your account or contact customer support with your order number and reason for return. We will issue an RMA (return authorization) and provide return instructions.

Who pays for return shipping?

• Return shipping responsibility depends on the reason: we cover return shipping for defective or incorrect items; for buyer’s remorse, return shipping costs typically apply unless otherwise stated.

When will I receive my refund?

• Refunds are processed within 5–10 business days after we receive and inspect the return. Refund timing on your statement depends on your payment provider.

Can I exchange an item?

• Exchanges are handled as a return and a new order. Contact support to arrange an exchange and check product availability.

What if my item arrives damaged or defective?

• Photograph the damage and contact support within 7 days of delivery. We will arrange a replacement, repair, or refund after confirming the issue.

Do you offer warranty repairs?

• Warranty repairs follow the manufacturer’s warranty terms. Contact support with your order and product details to start a warranty claim.

Contact & Support:

How can I reach customer support?

• Email: sales@oeswheels.com 
• Phone: (877) 879-3298

Installation

• You may test fit an individual wheel mounted with tire. But, before mounting tires to all the wheels, check the vehicle brake, hub, fender and suspension clearance to ensure fitment.
• Ensure fitment before full installation as installed wheels cannot be returned.
• Be sure to mount tires onto wheels only with equipment specifically designed for alloy wheels.
• During installation, do not use equipment that will scratch, scrape or abrade the wheels as this will void the warranty.
• Though they may be needed for some fitments; wheel adaptors and spacers are not inherently recommended. If installed, the purchaser assumes all responsibility and liability.
• The use of clip-on style wheel weights is not recommended. Clip-on style wheel weights can damage the wheel finish and void the warranty. Please use only self-adhesive tape weights when balancing the wheels.
• Please ensure you use the correct type of lug nut. Use of incorrectly sized or incorrect seat of lugs will void the warranty.
• As always, please use the vehicle manufacturer’s recommended torque specifications when tightening lug nuts. This can typically be confirmed within the vehicle manual.
• It is recommended to re-torque the lug nuts after 75-100 miles of driving.
• Tire Pressure Monitoring Sensors (TPMS) – Some vehicles have an indirect system that does not require the use of valve sensors or TPMS. If your vehicle is equipped with a TPMS system, you must install new or reinstall the original sensors into the wheels. Some TPMS require activation after installation. Refer to your owner’s manual for the specifics.

Care & Maintenance

• Keep it clean! Keeping your wheels clean on a continual (weekly) basis is the best way to maintain their “like new” finish and luster. Inclement weather conditions, plus neglect, can expedite the appearance of blemishes.
• Never clean your wheels immediately after a long trip (while they are hot) as this can cause blemishes if the wheels are too hot.
• Water mixed with a mild, non-abrasive cleaner is the best solution for cleaning your wheels. Do not use abrasive or corrosive cleaners. Make it easy; if it is not safe for the paint on your vehicle, it is probably not safe for your wheels.
• Be cautious of applying protectants. Applying a coat of non-abrasive carnauba-based auto wax, after cleaning, is all the protection your wheels should need. These installation and care instructions must be given to the retail purchaser.

OES Wheels uses industry leading manufacturing methods to produce wheels that are strong, light-weight, durable and affordable. Our wheels are JWL/VIA compliant, tested and certified. Select options will also be SAE certified. Please keep reading for more information on these safety testing procedures and organizations.

“JWL” (Japan Light Wheel Alloy) is a compilation of standards defined by the Japanese Government to ensure the vehicle’s safety for aluminum road wheels. Every wheel put to market must be tested to meet JWL standards before a wheel can be put out to market in Japan. These standards are generally accepted worldwide as acceptable for most road conditions. That is why you will see these marks on European and other Asian country wheels. Japan Light Alloy Wheel Association, while maintaining close contact with their member companies, carries out research and technical studies concerning the manufacture, marketing and distribution of automotive light alloy wheels. These activities also include market and technical research aimed at developing new demand for industry products plus many other related activities. To achieve these objectives, Japan Light Alloy Wheel Association aims to improve quality of Automobile Light Alloy Wheel and promotes liability of their product in the Automotive-After market. Major objectives also include the following:

In order to maintain safety standards, supports the “JWL” and “JWL-T” technical standard and promotes “JAWA” VIA Registration System.

As confirmation of compliance under Paragraph (1) above with technical standards, this is a voluntary accreditation, and safety of quality is relevant to human life so the Japan Light Alloy Automotive Wheel Testing Council (the “Council”) has set up a registration system for light-alloy disc wheels for domestic market sales (for the after-market) from the third party standpoint (the “VIA registration”).

For registration, a verification test is conducted based on the technical standards provided by the MLIT; judgment and assessment in accordance with the Japan Light Alloy Automotive Wheel Testing Council Regulations (the “Council Regulations”) are performed, and products that comply with the Council Regulations are then registered.

Tests Of JWL Standards:

1. 1. Cornering Fatigue Test

The cornering fatigue test is related to the structural performance of the wheel for passenger cars. Wheels are mounted on a testing machine that simulates cornering under heavy loads. Thus, the cornering test exceeds than any stresses from normal road. This test will put the tire with wheel and using the simulate vehicle weight for 500,000 times and then finding the impact of test.

1. 2. Radial Load Fatigue Test

The redial load fatigue test is fixed to the hub by nuts with a suitable torque specified by vehicle or wheel manufacturer. This load constantly compresses the wheel radially. While the car is running, the radial load becomes a cyclic load with the rotation of the wheel. So, the evaluation of test for finding strength of spokes and hub structure under radial load that is significant performance of wheel structure.

1. 3. Degree Impact Test

The degree impact test focuses heavily on strength between spokes and inner rim of wheel. In this test will put the tire with wheel to get the impact in 13 degrees. Hence, this process could evaluate the bearing capacity of wheel spokes as well.

*Only products that undergo VIA registration may be marked with the VIA mark/stamp.

The Council consists of three organizations, that is, “Japan Aluminum Association (JAA)”, an organization relevant to manufacturing of light-alloy disc wheels, “Nippon Auto Parts Aftermarket Committee (NAPAC) JAWA Division,” an organization relevant to sales thereof, and “Japan Vehicle Inspection Association” (“Vehicle Inspection”) , a third party testing institution, and testing and registration operations are carried out by Vehicle Inspection.

The VIA mark is a registered trademark of Vehicle Inspection, and it is possible to affix it only to products registered with the Council. In addition, the JWL, JWL-T Mark and VIA Mark are applicable in Japan.

Society of Automotive Engineers (SAE)

The SAE is the Society of Automotive Engineers, or as it is known today, SAE International. SAE International is a professional association and standards development organization for the engineering industry, with a special focus on transport sectors such as automotive, aerospace and commercial vehicles. SAE is renowned for its ratings of automobile horsepower and aerospace industry standards. While none of their recommendations or standards are legally binding, they are generally accepted by industries and government agencies all over the world.

**J2530_201604**

This SAE Recommended Practice provides performance, sampling, and certifying requirements, test procedures, and marking requirements for aftermarket wheels intended for normal highway use on passenger cars, light trucks, and multipurpose passenger vehicles.

LIFETIME STRUCTURAL WARRANTY:

OES Wheels offers a Lifetime Structural Warranty on all wheels. This means, for the life of the wheel, OES Wheels, will replace or repair any wheel found defective in either materials or workmanship. This warranty applies to the original retail purchaser only and is non-transferable. This warranty is limited to normal and intended road use only.

OUT OF ROUND CONDITION – 14 DAYS:

OES Wheels will repair or replace any wheel that, upon inspection by Factory Style Wheels or its authorized agent, is found to be out-of-round for a period of fourteen (14) days from the date of delivery for the original retail purchase. Out-of-round conditions caused by improper installation, accidents, wheel impact, racing or off-road use are specifically excluded. 

LIMITED 2-YEAR FINISH WARRANTY – PAINTED (CHROME: LIMITED 1-YEAR WARRANTY):

OES Wheels warrants, to the original retail purchaser, the finish will be free from defects, blemishes and discoloration. Should the finish on a wheel, upon inspection by OES Wheels and/or its authorized agent, be determined to be defective, OES Wheels will repair or replace the wheel, at its sole discretion. This warranty excludes finish defects caused by normal wear and tear (gravel/rock chip, etc.), accidents, wheel impact, racing or off-road use, neglect, corrosion, inclement weather, chemicals and the use of caustic, acidic or abrasive cleaners.

 THIS WARRANTY IS VOID IF:

• The wheel(s) have been damaged in transit.
• Product has been used in any fashion other than the intended purpose of normal on-road use i.e. racing, competition or off-road use.
• Repairs or alterations are performed outside of OE Style Wheels and/or its authorized agent.
• Misuse, negligence, accidents or wheel impacts (curb swipes, potholes, road hazards, etc.) occur.
• Improper installation or the use of incorrect wheel accessories; such as wheel adaptors, spacers and non-approved lug nuts.
• Product is damaged due to improper tire mounting procedures or the use of clip-on style wheel weights.
• Finish defects occur caused by normal wear and tear, negligence, corrosion, inclement weather (road salts etc.), chemicals or the improper use of caustic, acidic and abrasive cleaners.
• Tires installed are larger or smaller than the recommended size for the wheel rim width.
• The original retail invoice or sales receipt is not available for verification or upon transfer of title of the product by the original retail purchaser.

 OES Wheels’ sole and exclusive obligation, under this warranty, shall be to repair or replace defective wheels at our sole discretion without charge, or any product which, after examination by our company, shows that said product has failed in normal use and service due to defects in material and/or workmanship.

 OES Wheels will not be responsible for: any damage and/or loss caused by delays or failure, any consequential damage arising from any cause whatsoever, nor for cost of labor, transportation, or any other charges incurred in the replacement of a defective product. Product must be returned via pre-paid freight, to Factory Style Wheels, to the address we provide you.

 This is a limited warranty. There are no warranties or representations of any kind, expressed or implied, including implied warranty of merchantability, warranties of fitness for a particular purpose (which extend beyond the descriptions and limitations of the face hereof) and none shall be implied by law. Factory Style Wheels neither assumes nor authorizes any dealer, representative, or other person to assume any obligation in connection with Factory Style Wheels product uses or applications. Factory Style Wheels reserves the right to make changes and/or improvements in design, materials and specifications or product changes without incurring any obligation to replace, change or improve products manufactured prior hereto.

 *This warranty does not limit rights, which may be available under individual State Warranty Laws.